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  • Development of an Optical Cell of Collecting and Processing Video Information for Earth Remote Sensing

    As the space industry accelerates the trend to reduce development and production costs and simplify the use of space hardware, small spacecraft, including CubeSats, have become popular representatives of this trend. Over the last decade, the development, production and operation of small spacecraft has become in demand because of a number of advantages: simplicity of design, short design and production times, and reduced development costs. The main problem in the design of CubeSats is their miniaturisation. This paper presents the results of the development of the optical cell of collecting and processing video information for remote sensing systems of the CubeSat 3U format satellite, with the aim of obtaining the maximum possible image characteristics, taking into account the strict physical limitations of the CubeSat unit. In the course of the work, using computer-aided design systems Altium Designer and Creo Parametric, the structural diagram, electrical circuit diagram, topology, 3D model, as well as the design of the housing of the cell of collection and processing of video information were developed. PCB size: 90x90 mm, PCB thickness: 1.9 mm, number of PCB layers: 10, accuracy class: 5, cell height: 20 mm, cell weight: 110 grams.

    Keywords: space hardware, Earth remote sensing, small spacecraft, nanosatellite, printed circuit board, small satellite development trend, printed circuit board topology, CubeSat

  • Theoretical aspects of planning an advertising strategy enterprises of light industry

    The paper presents an assessment of the current situation in light industry, evaluated the prospects for further development of the market. The structure of the advertising strategy enterprises of light industry. The stages of planning an advertising strategy. Compiled list of advertising media recommended for use in the garment industry.

    Keywords: light industry, advertising strategy, purpose, effectiveness, target audience, planning

  • Franchise business format in the service sector competitive characteristics

    The article deals with the organization of business on the basis of franchise agreements, are the benefits of this form and the possible development strategies. In addition, the article describes the possible directions of state support for the franchise as a source of employment and increase economic stability in our country.

    Keywords: franchise, service, strategy, brands, investment

  • Benchmarking as a marketing technology of the competitive characteristics

    This article discusses current issues of modern use of the benchmarking system on the example of the clothing companies. Benchmarking is able to dramatically affect the economic and marketing activities of enterprises, as well as foster a constructive dialogue between business structures. Research results revealed the garment industry in the Rostov region, related to the type Brand Non-Recognition and Brand Recognition.

    Keywords: benchmarking, comparative analysis, marketing environment, competitiveness, market conditions, the image.

  • The base organisation as a key link in branch system of an estimation and certification of qualifications

    In article it is constructed трехзвенная model of participants of branch system of an estimation and certification of the qualifications, including the branch base organisation, the ekspertno-methodical centre and set of the centres of an estimation and certification of qualifications. The role of the base organisation in the given system is shown. Character of interaction of the branch base organisation with the basic participants of system of an estimation and certification of qualifications at level отрасле is defined. The basic functions of the branch base organisation are allocated and the order of its functioning is defined. The interrelation of the branch base organisation with participants of national system of an estimation and certification of the qualifications, presented by the Socially-state council and the base organisation - National agency of development of qualifications is shown.

    Keywords: Management of process of support of raw materials of the enterprises, macrologistical system, functional structurization, objective structurization, competitiveness factors.

  • Comparative study of the catalytic activity Pt/C and PtхNi/C materials in the oxygen electroreduction

    The catalytic activity of Pt/C and PtxNi/C electrocatalysts prepared by  borohydride methode was studed. It was established that the specific activity  of fresh prepared Pt3,7Ni/C  catalyst  in oxygen  electroreduction  reaction is higher in compare with Pt/C material. After treatment of Pt3,7Ni/C material in the hot acid  nickel in the surface layers of nanoparticles was dissolved and the composition of nanoparticles was changed to Pt5,6Ni. The electrochemical surface area of the Pt5,6Ni catalyst and specific activity was slightly decreased after corrosion treatment. 

    Keywords: platinum electrocatalysts, corrosion stability of the nanoparticles, fuel cells, X-ray diffraction, borohydride synthesis

  • Механизмы идентификации точек контакта с клиентом как инструмент повышения степени удовлетворенности качеством предоставляемой услуги

    В данной статье приводятся примеры стандартных и не стандартных точек контакта с потенциальными клиентами, описаны механизмы их выявления, а также приведены примеры из практического опыта работы авторов по данной теме. Дано определение понятию «клиентоориентированнсть» с точки зрения клиента, и предложены варианты, где применима данная стратегия. Поднят вопрос о качестве обслуживания и что стоит за этим пониманием для клиента, чего он ждет от сферы услуг и на что рассчитывает. В статье рассмотрены этапы анализа точек контакта, приведены примеры влияния этих точек на формирование лояльного отношения клиента к качеству услуг. 

    Keywords: услуга, точки контакт, идентификация, стратегия, анализ, клиент, потребитель, контакт, точки взаимодействия, ориентация на клиента

  • Technologies of definition of the resistance to stress of employees at the enterprises of services sector focused on clients

      The purpose of this work is identification of optimum methods of an as-sessment of a resistance to stress in work of the modern organizations of a services sector. This article considers the major factors influencing effective work of the personnel in a services sector under the influence of various stressful situations.  Categories of the workers who are most subject to psychological instability on workers are defined.   

    Keywords: resistance to stress, testing methods, service economy

  • Monitoring as instrument of regulation sustainable development of the region

    The short analysis of treatments of the concepts "monitoring", «social monitoring», «economic monitoring», "environmental monitoring" is provided in article. Consideration of complex system of ekologo-sotsoi-economic monitoring is offered, making elements of this system, and as its paramount tasks are defined.

    Keywords: monitoring, environmental monitoring, social monitoring, economic monitoring, complex system ekologo-sotsoi-economic monitoring.